Discovery Healthcare Camp Policies

Western respects your privacy. The personal information collected on this form is collected under the authority of the University of Western Ontario Act, 1982, as amended, and is used for the purpose of research and evaluation. Please note that no information about you, including your email address, will be disclosed to external third-party organizations without your consent. Your name and contact information can be removed from our database at any time by contacting the Office of Distributed Education by telephone, fax, email or by regular mail.

Please direct questions about this collection, use or disclosure of personal information to Kelly Peters, Discovery Healthcare Coordinator, Distributed Education, by telephone 519-661-2111, extension 22101 or email distributed.education@schulich.uwo.ca

Discovery Healthcare is dedicated to fostering a safe and welcoming environment that is committed to celebrating all differences among our participants. In order to provide a respectful and inclusive environment, Discovery Healthcare has implemented a Code of Conduct to ensure the well-being of each participant.

As participants at Discovery Healthcare, you have the right to feel safe and supported by your fellow participants and program staff. You have the right to be treated with respect, and in return, you must treat others with respect. To help ensure all fellow participants are treated with dignity, all participants must follow the Code of Conduct.

PARTICIPANTS MUST

• Follow the camp rules and directions of program staff
• Participants must show respect for themselves, fellow participants, program staff, and community members. Bullying will NOT be tolerated.
• Use respectful language (for example, no swearing, racial or offensive comments)
• Take responsibility for your actions, words and belongings
• Remain with their group and counsellors when at public and community facilities
• Talk to a counsellor if they feel unsafe in any way

PARTICIPANTS MUST NOT

• Threaten or intimidate another person
• Cause injury of any sort or encourage others to inflict harm to any other participant or program staff
• Trespass, steal, vandalize or cause damage of any sort to the program equipment, community facilities or other participant’s belongings
• Use foul, abusive or inappropriate language

A 20% non-refundable administration fee is applied to all cancellations made up to 10 business days prior to the participant's start date.

All cancellations must be submitted in writing at least 10 business days prior to the participant's start date. No refunds will be issued for cancellations made less than 10 business days prior to the participant's start date.

Discovery Healthcare Camp Sick Camper Refund Policy

At Discovery Healthcare Camp, we prioritize the health and safety of all campers. If a camper cannot attend due to illness, we understand that families may seek a refund. Our policy is designed to balance these needs with the resources already allocated to program operations.

Eligibility for Refund:

1. Notification: Parents/guardians must notify camp staff of the camper’s illness and inability to attend as soon as possible and provide a medical note if requested.

2. Refund Amounts:

• Partial Refund: If the camper’s illness is reported at least 10 business days before the program start date, a partial refund less a 20% administrative fee is applied.
• Partial Refund: If reported within 10 business days of the start date, a partial refund of 50% may be issued for extenuating circumstances.
• No Refund: Once the program has begun, we are unable to provide a refund, as costs have been committed to the camper’s participation.

3. Exceptional Circumstances: In cases of extended illness, hospitalization, or other extenuating circumstances, parents may submit a request for consideration. These cases will be reviewed by the program director, and refunds will be determined at their discretion.

How to Request a Refund:

1. Contact the Discovery Healthcare Camp administrative team by email (distributed.education@schulich.uwo.ca) or phone (519-661-2111 x22101) to notify them of the illness.

2. Submit any supporting documents, such as a medical note, to help expedite the review process.

We appreciate your understanding as we work to provide a fair policy that accommodates both families and the sustainability of our camp.