Facilities Management (Repairs and Maintenance)
Maintenance issues, such as door locks not operating smoothly or needing new batteries, leaky faucets or dishwashers, light bulbs burned out, etc., can be reported directly to Facilities Management Client Services. Using the Electronic Work Order Request form saves time and expedites repairs. Nearly all repairs you will encounter are facility related and don’t require a SpeedCode, so you can leave that field blank. If you’re in doubt, contact Boun Thai for advice. Facilities Management will only charge your SpeedCode if appropriate (i.e., your lab freezer breaks down).
When placing a request, please provide the following information:
- Full name and phone number
- Building name and specific location of the problem
- Description and severity of the problem
- Speed code may be required
Emergency Work Requests - 83304 OR 519-661-3304
- For example, water flooding or no power to freezer
- When notifying Facilities Management, clearly and specifically state that it is a maintenance emergency (i.e., irreplaceable samples and valuable equipment are being threatened)
- If after hours, request that the "on call" service personnel be called in
